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Staff Pays Toll for E-ZPass Operator Refusing Telework, Hazard Pay

Posted 4/17/20

Customer service workers at E-ZPass’s Staten Island office say that the private company that operates the state’s cashless tolling system is refusing to allow them to work remotely or provide hazard pay, with some employees choosing to use personal vacation time or forgo a paycheck in order to stay out of harm’s way.

Communications Workers of America Local 1102 represents more than 280 employees who work at the E-ZPass customer-service center on Staten Island. The union and workers say that Conduent, the private contractor used by the state, has not allowed staff to work from home, even though other major communications companies such as Verizon have implemented telework amid the coronavirus pandemic.

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