Just three years ago, while researching a forthcoming book about veterans’ affairs, we attended an impromptu town hall meeting in the lobby of the Manhattan Medical Center of the Department of Veterans Affairs.
It was organized and chaired by a New York City veterans group opposed to efforts by the Trump Administration to privatize more VA services, locally and nationally. But for the most part, this speak-out was a totally unscripted open-mic event. Any patient or family member who happened to be passing by was free to raise any criticism or concern about the care they were receiving.
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