Beginning on Jan. 8, field offices are remaining open until 4 p.m. on Wednesdays, with typical field office hours from 9 a.m. until 4 p.m., Monday through Friday. You can locate the closest field office to you using our field-office locator.
In another move to improve service to the public, Commissioner Andrew Saul announced in his Open Letter to the Public at www.socialsecurity.gov/agency/coss-message.html that the agency is hiring 1,100 front line employees to provide service on the agency’s National 800 Number and in its processing centers. The agency is currently bringing onboard 100 new processing-center employees and approximately 500 new teleservice representatives for the 800 Number. An additional 500 hires for the 800 Number will occur later in 2020.
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