Rude employees could cost the U.S. Postal Service as much as $288 million in lost revenue this fiscal year, according to a Jan. 29 report by the service’s Inspector General that fingered union seniority rules as one of the culprits.
More than 20 percent of customers in a 2013 survey said that at post-office counters they were treated worse than at other retailers, up 9 percent over two years.
This item is available in full to subscribers.
We have recently launched a new and improved website. To continue reading, you will need to either log into your subscriber account, or purchase a new subscription.
If you have an active digital subscription, then you already have an account here. Just reset your password, if you've not yet logged in to your account on this new site.
If you are a current print-only subscriber, and want access to our website,click here to view your options for changing you subscription level.
Otherwise, click here to view your options for subscribing.
Please log in to continue |
