The Housing Authority, which in recent months has expanded its after-hour repairs in order to better serve tenants, announced July 3 extended hours for more than 300 developments’ property-management offices.
Residents will be able to visit their property-management office until 7:30 p.m. Wednesdays to address problems such as issues with rent payment.
The agency’s General Manager, Vito Mustaciuolo, said that the additional hours would make such services more accessible to residents “who are unable to visit their property-management offices during the day.”
"Our new flexible schedule will allow NYCHA staff to assist residents after hours with rent payment issues, income re-certifications, and a variety of other issues affecting their homes. Thanks to the support from our resident leaders, elected officials, Teamsters Local 237, and our dedicated staff, NYCHA will continue to incorporate new ideas and solutions as we work to be a better landlord and adapt to the needs of our residents," he said.
The de Blasio administration said that the extended hours will be offered until Aug. 28.
NYCHA has recently added evening and weekend hours in order to address its backlog of repairs, which as of May totaled 280,810. In January, Teamsters Local 237 ratified a pact that allowed Caretakers and Supervisors to work from 6 a.m. to 7 p.m. and on weekends, the first work-schedule change in 50 years. The change also gave them a chance to work a 40-hour-work week over four days. The extended hours began April 1.
The extended hours were a critical part of the agency’s 10-year plan called “NYCHA 2.0” to renovate 175,000 residents’ apartments, which includes initiatives to tackle mold and repair elevators.
We depend on the support of readers like you to help keep our publication strong and independent. Join us.