The City Council called for increased transparency in reporting school-transportation delays after buses left kids stranded during the first weeks of school, and grilled officials from the Department of Education about steps to reform the Office of Pupil Transportation during an Oct. 16 hearing.
Last month, parents made almost 130,000 complaints of delayed and no-show buses to the school-bus hotline, 20,000 more calls than during September the previous year. Parents described frightening and frustrating experiences, including one 5-year-old girl who was dropped off at the wrong stop after a five-hour trip and an 11-year-old boy with autism whose bus didn’t show up for two days.
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