The de Blasio administration has pulled the plug on the Bloomberg administration’s Uniform Call Taking protocol that integrated the dispatching of 911 fire calls into the police and medical emergencies workstream.
Under UCT, 911 operators would ask a series of questions that would result in a computer-generated job ticket that was electronically routed to fire dispatchers, delaying the time that those dispatchers actually got the information and limiting their ability to interact with the caller who reported the fire.
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